Privacy Policy

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or otherwise interact with our business. It is intended to operate in accordance with the Data Protection Act, 2011 of Trinidad and Tobago, in particular the General Privacy Principles set out in Section 6, which are currently in force.

1. Information We Collect

We may collect the following personal information when you place an order or contact us:

Full name
Delivery address
Telephone number and/or email address
Order details (products purchased, quantities, delivery instructions)
Payment-related information necessary to process Cash/Card on Delivery transactions
Vehicle information you provide to confirm product compatibility

We only collect information that is necessary for the purpose for which it is being collected, and we identify that purpose to you at or before the time of collection.

2. How We Use Your Information

Your personal information is used to:

Process and fulfil your order, including arranging delivery
Contact you regarding your order, delivery updates, or issues with fulfilment
Confirm product compatibility where vehicle information has been provided
Respond to enquiries, complaints, or requests for returns, refunds, repairs, or replacements
Maintain records as required for accounting, warranty, or legal purposes
Improve our products, services, and customer experience

We do not use your personal information for any purpose beyond what is reasonably connected to the reasons it was collected, unless we obtain your consent or are permitted or required to do so by law.

3. Consent

By providing your personal information when placing an order or otherwise engaging with us, you consent to its collection, use, and disclosure as described in this policy. Where we wish to use your information for a new purpose not covered here, we will seek your consent beforehand, except where the law permits us to proceed without it.

4. Disclosure to Third Parties

We do not sell or rent your personal information. We may share necessary information with:

Delivery/courier personnel, to the extent required to complete delivery
Payment processors, where applicable to your chosen payment method
Our service providers who assist in operating our business (e.g., accounting, IT support), under obligations of confidentiality
Regulatory or law enforcement authorities, where required by law

Any such third parties are only provided with the information necessary for the specific purpose, and are expected to handle it securely and in accordance with applicable law.

5. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information against loss, unauthorised access, disclosure, alteration, or destruction. However, no method of storage or transmission is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required to meet legal, accounting, or reporting obligations. When information is no longer needed, we take reasonable steps to securely delete or destroy it.

7. Your Rights

You may:

Request access to the personal information we hold about you
Request correction of any information that is inaccurate or incomplete
Withdraw consent for uses of your information that are not otherwise required by law, though this may affect our ability to process your order

To exercise any of these rights, please contact us using the details in Section 10.

8. Cookies and Website Data

If you interact with us online, we may use cookies or similar technologies to operate our website and understand how it is used. You can control cookie preferences through your browser settings. We do not use this data to identify you personally beyond what is necessary to operate the website effectively.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted with a revised effective date, and continued use of our services after such changes constitutes acceptance of the revised policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

[+1 868 657-9020] [admin@carplustt.com]

Effective date: [10th September 2026]

This policy reflects the General Privacy Principles currently in force under the Data Protection Act, 2011. Certain enforcement provisions of the Act remain unproclaimed as of the date of this policy; nonetheless, we are committed to handling your personal information responsibly and in the spirit of the Act.